Frequently Asked Questions

Q: How can I buy a car online?

A: You can begin your vehicle shopping online but will have to visit a dealer to purchase a vehicle. However, we have a few resources available to assist you in the process. Our brochures will be a great start. We also have a feature by which you can configure a vehicle. This excellent tool allows you to build, price and spec a vehicle of your choice. However, if we are unable to answer your question, please feel free to contact your authorized Mercury Dealer or you can Contact Us for further assistance.

Q: Where can I find maintenance information for my vehicle?

A: We have a tool online that will help you determine what maintenance is required for your vehicle. For additional resources, the Warranty Guide and Owner's Manual have helpful information. However, if we are unable to answer your question, please feel free to contact your authorized Mercury Dealer or you can Contact Us for further assistance.

Q: What is the base warranty on my vehicle?

A: Your Ford or Mercury's Bumper-to-Bumper warranty coverage begins on the Warranty Start Date and lasts for three years or 36,000 miles, whichever occurs first. The time, distance, and limitations of warranty coverage may vary depending upon the model year of your vehicle. The Warranty Guide is the best resource available to answer your question. If we are unable to answer your question, please feel free to contact either your dealership or our Customer Relationship Center for further assistance.

Q: Can I view my owner's manual online?

A: We have online copies of the Owner's Manual for vehicles 1996 and newer. However, if you require additional assistance, we have discovered that manuals are available for you to order from Helm Incorporated (Inc.), an independent organization that supplies vehicle-related literature directly to customers. There is a charge for this material. Please note that while we feel that Helm Inc. literature may be of assistance to you with this matter, these resources are not maintained or monitored by Ford Motor Company. Ford Motor Company makes no guarantees and assumes no responsibility for information, services, or materials provided to you through these channels. You may also be able to contact Helm Inc. through one of these other methods:

Phone: 1-800-782-4356
Helm Inc.
P.O. Box 43398
Detroit, MI 48247